Frequently Asked Questions
Below are some common questions asked in the office. If you can’t find the answers you are looking for, please feel free to contact us!
What should I look for when choosing a chiropractor?
Do I need a referral?
What should I do to prepare for my visit?
Does the chiropractor 'crack' my bones? Does anything break?
How is chiropractic different from physiotherapy/massage?
Can I be hurt?
Why do chiropractors want me to return after I already feel better?
I think I have the same problem as my friend, will it take the same number of visits to fix my problem?
I'm a new patient. How should I prepare for my visit?
What can a chiropractor treat/fix?
I'm pregnant - can I still be treated? Is it safe?
Why is it important to have chiropractic check ups?
Do I need x-rays before I come in?
My friend went to a chiropractor and s/he needed to come back for several visits and still didn't get better. If I don't get better will I need to come forever? What are my options?
How do handle ICBC/WorkSafeBC claims? What info should I bring? What it the procedure?
Does MSP cover chiropractic care?
Does extended health cover chiropractic care?
If you are a Blue Cross member, we are now able to check to see how much they will cover for your visit, and we are able to directly bill that portion, so you do not need to submit a claim yourself. Be sure to bring your Policy and ID number with you to your visit. Please see our Insurance page for details.
What are your visit fees?
Chiropractic Assessment &Treatment
(you have not been a patient of Dr. McKay previously, or it has been several years since your last visit):
Over 18 years: $80.
Under 18 years: $60.
MSP Subsidized over 18 years: $55.
Under 18 years MSP Subsidized: $25.
(you have been a patient of Dr. McKay, but it has been over a year since your last visit):
Over 18 years: $65.
Under 18 years: $55.
MSP Subsidized over 18 years: $40.
Under 18 years MSP Subsidized: $30.
Chiropractic Subsequent Treatment
(your last visit with Dr. McKay has been within the past year)
Over 18 years: $55.
Under 18 years: $45.
MSP Subsidized over 18 years: $30.
Under 18 years MSP Subsidized: $20.
If you have suffered a concussion, stop whatever activity you are doing, and get emergency care should you be experiencing the following symptoms: increased confusion, drowsiness, increased vomiting, shortage of attention.
Please see our Concussion Management page for more information.
Where can I get Concussion Management services?
Presently we offer Concussion Management services at our Richmond location.
I have suffered a concussion. What can expect at my initial visit, how should I prepare?
When you come into the office after suffering a concussion, you will be examined by Dr. McKay and asked a series of questions relating to your accident and your past history of concussions. If you have had multiple incidents, it will help to have the information ready (maybe have it written down), so that Dr. McKay can accurately assess your present situation and evaluate how past injuries may be affecting your condition.
You will then do an imPACT® neurocognitive exam on the computer to measure your present mental cognitive skills. It is important that you do not do any physical activity 3 hours before this exam, to ensure accurate results. The exam should take 20-30 minutes.
Dr. McKay will then perform a physical exam (SWAY™) and provide some recommendations for self-care and a treatment plan to help relieve your symptoms. This visit does not include treatment – a subsequent treatment visit should be scheduled as well should it be required.
How long will my appointments be?
Baseline Testing – allow for approximately 45 minutes
Post-Injury Assessment – allow for approximately 60 minutes
Reassessment (Return to Pre-Injury status) – allow for approximately 45 minutes
What is your fee schedule for Concussion Management?
Baseline Testing (imPACT®) – no recent/present concussion symptoms – best done at start of an athlete’s season $30.
Post Concussion Assessment – post injury – Consult/history, imPACT®, physical exam, no Baseline test on file $80.
Post Concussion Assessment (Baseline on file) – post injury – Consult/history, imPACT®, physical exam, comparative analysis of imPACT® results to baseline $65.
Reassess/Return-to-Play Assessment – Once pre-concussion symptoms are present – imPACT® and physical testing, return-to-play strategies and recommendations $65.
Subsequent Treatment fees are as per fee schedule.
How do I make an appointment for Concussion Management?
Please call our office at 604 232-0112 or send an email to request a concussion appointment. Unfortunately we cannot provide online booking for this service due to the equipment and room management required. Please note that this service is only available in our Richmond location.
Online Booking FAQs
MAKING APPOINTMENTS / REGISTRATION
How do I make an appointment online?
1) Chose the clinic you wish to make an appointment for from our Appointment Request page. (Please note that you currently cannot book online appointments for Dr. McKay in White Rock, but you can send a request)
2) You will be prompted to enter your username, email or mobile number to sign in. If you have already registered with this system, use your sign in you registered. If you haven’t created an account, it will prompt you to set a password for the account. Alternatively, you can just use your Twitter, Facebook or Google account to sign in.
3) Once you are signed in, click on “Book an Appointment”
4) You will be prompted to choose a treatment. Book a “Chiropractic Assessment & Treatment” if you have never been a patient of Dr. McKay before, or if it has been over a year since your last appointment. If you have been treated by Dr. McKay within the past year, book a “Chiropractic Subsequent Treatment”. Please do not choose a shorter visit, if it is not applicable to your situation. If you are unsure, please contact us and we can advise on the appropriate visit length.
5) If your desired time is not available, you can click on “Add yourself to the wait list” to be put on a wait list. We will contact you if a space becomes available.
What information is needed to make an online appointment?
You will need to set up an account, which will consist of a login (username), password and email address. To receive text messages, you will also need to provide your cell number.
How do I know what service I need?
Chiropractic Assessment & Treatment: You have not been a patient of Dr. McKay before, or it has been several years since your last visit or you are a returning patient and your last visit was over 1 year ago
Subsequent Chiropractic Treatment: You have had an appointment with Dr. McKay within the past year
If you are ever unsure as to when your last appointment was, feel free to contact us.
Can I make appointments for other clinics?
LOGINS (USERNAMES) / PASSWORDS
Each individual patient must have a unique login (username), but can share a common email with other family members.
What if I forget my username/password?
On the main login page enter your username and click “next”, then click on the “Forgot your name or password” link.
Should you have any problems with this process, please contact our office, and we can assist you.
How do I cancel an appointment?
1) Sign into your account
2) Find the appointment you want to cancel, and click the “Cancel” button