We currently accept the following insurance programs:
Extended Health Insurance plans*:
- Alberta Blue Cross
- Canada Life (formerly Great-West Life)
- Canadian Construction Workers Union (CCWU)^
- Chamber of Commerce Group Insurance
- CINUP (Johnston Group)
- Cowan Insurance Group (Express Scripts Canada)^
- D.A. Townley
- Empire Life
- Equitable Life
- First Canadian (Johnston Group)
- GMS Carriers 49 and 50
- Green Shield
- Industrial Alliance and Financial Services Inc.
- Johnson Inc.^
- La Capitale
- LiUNA Local 183^
- LiUNA Local 506^
- Manulife Financial
- Maximum Benefit / Johnston Group
- Medavie Blue Cross
- Pacific Blue Cross
- People Corporation
- SunLife Financial
- TELUS AdjudiCare
- Union Benefits
- UV Insurance
Some programs may not be accepted if your employer/provider does not allow electronic submissions by a 3rd party, if you do not have chiropractic coverage, or if you are required to manually submit on your own. If we attempt to submit for you, and it is not accepted or there is no coverage determination, you are responsible for the full visit fee. We will provide you with a receipt that you can submit to your insurance provider. Please consult with your employer or program administrator for more information. Please be sure to bring in your insurance card with your Policy number and Personal ID number in order for us to check your coverage. If you do not have your insurance information, we will need to collect your full visit amount after your treatment.
^This program does not provide real-time adjudication and/or will not allow us to collect your benefit. We will be able to submit the claim for you, but you will need to pay us the full visit fee. Your insurance provider will pay your benefit directly to you.
*Due to limited resources, we are unable to submit claims in our Haida Gwaii locations. We will issue a receipt for your visit to submit to your extended health provider
Please advise us before your visit that you have insurance coverage.
Insurance Corporation of British Columbia (ICBC)
effective May 1, 2021
ICBC provides 25 preauthorized chiropractic treatments for the period of 12 weeks from the date of your accident (“Early Access” treatment). They will cover your visit fees and you will not be out of pocket for any user fees. Should you have an accident, it is advisable to attend the office as soon as possible for an initial assessment (and treatment, if suitable.)
If you attend the chiropractor for the first time beyond the 12 weeks of your accident date, we will be required to get ICBC to pre-approve your visits, as this would be outside of the “Early Access” period. Please contact us as soon as possible and let us know your claim number so we can contact ICBC for pre-approval. You will be responsible for any visit fees until ICBC has given us approval.
In order to receive these benefits, you must:
- Have an active ICBC claim number;
- Sign a treatment confirmation and consent form to allow our office to communicate with ICBC (signed in our office);
- Follow the direction of treatment from the chiropractor. Failure to follow the recommended treatment plan may impact ICBC funding for your claim.
Please let us know the date of your accident, bring your BC Services Card (Personal Health Number) and any ICBC adjuster info, if you have it.
Be prepared to fill out a couple of forms at the end of your first visit as well (bring your glasses, if you need them!)
If you are looking to have workplace related injury covered by WorkSafe (WSBC), you must immediately inform your employer and WorkSafeBC of your injury, and fill out the appropriate paperwork. When you attend your visit, you will need to inform us that you have had a workplace injury and we will collect:
- your employer information
- Personal Health Number (BC Services/CareCard number)
- date of injury
- WorkSafeBC claim number (if you have already received one).
You must ensure both you and your employer fill out the appropriate paperwork for WSBC, or there will be delays for claim approval. Once your claim is approved, WorkSafeBC will cover 8 weeks of treatment with a chiropractor. You are responsible for all visit fees should WorkSafeBC not cover your claim.
Medical Services Plan (MSP)
The Medical Services Plan (MSP) may subsidize a portion of a patient’s visit fee if a patient qualifies for MSP Supplementary Benefits. If you qualify, and are registered under this program, MSP will pay a portion of your visit fee for a combined annual limit of 10 visits each calendar year for the following supplementary benefits: acupuncture, chiropractic, massage therapy, naturopathy, physical therapy and non-surgical podiatry. Should you exhaust your visits before the end of the calendar year or your eligibility for benefits changes, you are responsible for the full visit fee. In order for us to check your coverage, you will need to provide us with:
- your Personal Health Number (BC Services/CareCard number)
- your date of birth
Please contact us should you have any questions, or require further details.