COVID-19

The health and safety of our patients and staff are our highest priority. For the safety of yourself and the community, please ensure the following conditions are met before coming in to the office for an appointment:

  • You are not feeling ill, or have a fever.
  • You have not travelled out of country recently or have been in contact with someone who has, and if so, you have quarantined for at least 14 days.
  • You have not travelled to or visited an area where a COVID-19 case has been reported, and if so, you have monitored your symptoms or quarantined for the past 14 days and do not show any symptoms of COVID-19
  • You have not had close contact with anyone with a respiratory illness or a confirmed or probable/suspected case of COVID-19
    • If you have been in close contact with the above, you did so wearing the required/recommended PPE according to the type of duties you were performing.

Prior to your appointment time (approximately 12 hours ahead) you will receive a COVID-19 pre-screen survey via email that is mandatory to fill out prior to your appointment. If you do not receive the survey, please check your email spam folder.

 

For everybody’s safety, we now require that anyone who visits our office wear a mask. Please remember to bring one to your office visit

 

Some of the risk mitigation measures we are taking to help protect you and the community during this time:

  1. Prior to every appointment, we will be asking patients to complete a COVID-19 pre-screen survey to ensure they are not symptomatic or a risk to others.
  2. The clinic is following screening protocols as directed by the Public Health and Provincial Health Directives. If a patient thinks they have been in contact with someone who has been diagnosed with COVID­-19 or they are experiencing symptoms of the virus (eg. fever, dry cough, difficulty breathing) we are asking that they cancel their appointments immediately. Please be advised that ignoring these guidelines could result in refusal of treatment upon arrival. We will waive any cancellation fees if your appointment is within 24 hours of cancelling. Safety is our priority.
  3. All magazines and other porous/difficult to clean communal items have been removed from our waiting areas and treatment rooms to mitigate the risk of COVID-­19 transmission.
  4. To aid in physical distancing between patients and to give us time to clean/sanitize in between patients, we have a limited number of appointments available each day. During this time, we also ask patients to arrive as close to their appointment time as possible to limit time spent in common spaces. If you are early to your appointment, please do not enter our office until your appointment time. If you are late, please call us at 604 232-0112, and we will reschedule your appointment.
  5. We are not accepting walk-ins. If you would like to make an appointment, please call, email or book an appointment online.
  6. We are limiting the number of people permitted to occupy the office at time. If you arrive for your appointment, and someone is already in the reception area, please wait in the hallway until the other person has exited. Once you have completed your appointment, please depart as soon as possible.
  7. Unless physically necessary, please do not attend your appointment with anyone else. The least number of people in the office, the better. Do not put others at risk.
  8. Treatment areas, including tables, chairs and all common area surfaces, will continue to be sanitized between each patient and we ask that patients utilize the hand sanitizer provided upon arrival in the office, and use upon departure.
  9. Please remember that the best prevention of contamination is physical distancing and frequent hand washing with soap/water or hand sanitizer.
  10. Staff in the office will be wearing masks while patients are in the office to limit the spread of airbourne droplets. Masks are now mandatory for anyone visiting our office. When you wear your mask, please remember to do so safely by not touching your face and ensuring that you wash/sanitize your hands before and after you touch your mask.
  11. If you feel at all unwell or suspect you may have been in contact with someone who might have been contagious, please stay home. You can refer to the **BC COVID-19 Self-Assessment tool** to help determine whether you may need further assessment for COVID-19 testing by a healthcare provider or at a local collection centre, or you can call 8-1-1 for further direction.

Please note that we will continue to monitor the situation and we will update our policies as necessary based on directives from the British Columbia health authorities.

If you feel like you need some stretching advice, home exercises, wish to discuss your symptoms, or do not feel comfortable attending an in-person appointment, feel free to make a telehealth video conferencing appointment as an alternative to an in-person treatment.

Your understanding is very much appreciated, and if you have any questions or concerns please don’t hesitate to contact us.

Updated November 16, 2020